Terms of Service &

Data Regulation

/ Terms & Data Regulation

Terms and Conditions

1) General

All deliveries and accomplishments are based upon these general terms and conditions. Please view the product description for all the details regarding our offerings. All offerings are not binding and are subject to changes. In addition, special terms (please view attachment A) is valid for all rentals offered in the shop. The terms of business are valid for all orders made online, via telephone or in person. Any translation of the English version of this Agreement is provided for convenience only and only the German version shall be legally binding.

2) Terms of use and copyright

The information on this website is carefully controlled and updated regularly. Despite all carefulness, changes in data can occur. There is no liability or guarantee for the actuality, correctness, and completeness of the given information. All information is subject to changes and corrections. The access and use of the website incl. all information is subject to the user’s own liability. The same is valid for all other websites that are mentioned. Furthermore, we do not have any influence on the set-up and the content of any linked websites. We are not liable for any set-up and content of the referred websites. Any connections to these websites happen at the user’s own risk. WBProduction GmbH has the right to change and update the given information at any time. The content and structure of the World Bodypainting Festival website, the World Bodypainting Association and WB-Production GmbH are protected by copyright. The use of the website’s content, especially for commercial purposes, is prohibited.

3.1) Ticket order and booking of services

Tickets for the World Bodypainting Festival, the side events, and workshops can be purchased via the booking platform www.bodypainting-festival.com and via the online shop of WB-Production GmbH under the domain shop.wb-production.com. Any orders – incl. orders made via telephone or online – are binding and can not be changed or canceled. The fee is payable immediately due to limited places.  All standard tickets are payable immediately and are 100% not refundable.

Cancellations of workshops have a 20% cancellation fee until 3 months before the event, 50% cancellation fee until 1 month before the event. Any cancellations 4 weeks or less prior to the event are not refundable.

3.2) Cancelling, Changes, Repayments

Retraction of the tickets (change or buyback) is not possible, except the show is canceled by the organizer OR in the event of an official cancellation by the government of the festival (for example by SARS-CoV-2) . In case of cancellation, tickets can be refunded, the refunding period ends two months after the scheduled show date. Tickets have to be returned in the same way as they were bought. (In case of purchase by other distribution channels these channels will announce relevant facts.) Changes in cast, program or data are subject to change to the organizer (venue), therefore refund is not possible. In case of absence of one or more bands at a show due to force majeure price reduction is impossible, as well as for a partly usability of the venue due to force majeure.
In case of cancellation that is not caused by the organizer or caused by an artist (eg music or show act), expenses like hotel, call-out fee, shipping expenses, administrative charges, etc. are not reimbursed, as well as for delays and changes in cast and program.

At television broadcasts, the owner of the ticket declares its approval to the broadcasting company to utilize video material taken on the festival that may show him/her. The recordings can be utilized without compensation with any currently technical method as well as with future techniques, without any temporal or spatial restriction. Due to the volume, the risk of hearing damages and damages to health is given at a concert; the organizer does not assume liability for those damages or any other personal injury or material damages.

4) Contract conclusion

On receipt of the order confirmation at WB-Production GmbH, a legal contract between the consumer and WB-Production GmbH is established.

5) Withdrawal from the contract

The withdrawal or changing of the tickets is not possible. No refund is made for lost, unused or only partially used tickets. Any withdrawal from this contract is excluded by law § 3 KSchG Konsumentenschutzgesetz Austria.

6 ) Payment / price

According to availability, the payment of the tickets and services (workshops) is made via the chosen system. The cleared amount includes the processing fee, the shipping costs and the legal fee for Austria. The ticket is valid only on full payment of the amount invoiced.

7) Ticket delivery

The tickets are either electronic tickets or will be sent out via email with a pixel code that can be used only once. Please change your e-ticket for an on-site ticket at the pre-sale counter at the entrance to the festival. Photo, VIP and any other special tickets will be prepared in advance and can be picked up on-site (guest list or VIP counter, side events entrance, …).  Please note that the tickets are only handed out on presentation of a valid ID.  Access to the workshops is only given on payment of the full workshop fee. The time and place of the workshops can be found in the workshop brochure or in the last newsletter prior to the event.

Product delivery

Please view our delivery expenses overview for details regarding delivery and shipment.

8) Right of rescission

Merchandise purchase, return and right of revocation (excluding tickets) Any purchase of merchandise via the online shop, especially books, photo data and sound carrier, is an obligatory purchase. The ordered article will be sent out to the address given after payment. The postal charges depend on the size and weight of the article. The right to return the article is under the legal assignment. If an article is returned, it has to be in the original packaging without any signs of usage. The reshipment occurs at the purchaser’s own expense, otherwise, there will be not accepted by the receiving party. A refund can be only made on the presentation of the original receipt. In case of resignation of the contract, a fee of EUR 10,- inside Austria and EUR 15,- outside Austria will be invoiced. The purchaser has the right to withdraw from the contract within 2 weeks from the date the purchase was made in a written form (i.e. via email, fax, …) without any reason or via reshipment of the article. The deadline starts after this information has been received. The revocation has to be carried out onto the following


WB Production GmbH
Villacher Straße 120
9710 Feistritz/ Drau
office @ wb-production.com

Consequences of rescission

In case of revocation, both parties are forced to regrant the accomplishments received. Compensation for the lost value has to be safeguarded.

Cancellation of ticket orders

The right of revocation is not valid for any ticket orders.

8) Change of the event date

In case of any change in the event date, WBProduction GmbH reserves the right to contact the consumers that have purchased any services and have stated their contact details via email, telephone, post or via text message. Any changes in the program, date or performances do not allow any return of the tickets or any refund of the money paid.

9) Liability

In case of any invalid allegations when ordering the ticket online, the consumer is liable for any losses occurred. Clients who deliberately use the wrong information and support misusage will be excluded from the website www.bodypainting-festival.com and the event itself. WB-Production GmbH is liable in case of negligence only. In case of any misusage of the tickets (use of copies, changes of the tickets issued, …), WB-Production GmbH reserves the right to exclude the person from the event and to carry out legal steps against him/her.

10) Data privacy

The personal data given during the order process will be used by WB-Production GmbH for the conclusion of the contract only in the frame of the legal terms. The client agrees that the data given can be used for the marketing purposes of future events of WB-Production GmbH. The client will be notified that this acceptance can be revoked at any time. Further Information sees please below under the chapter General Data Protection Regulation.

11) Image recording at the events of WBProduction GmbH

The visitor agrees that pictures are made during the event. The pictures can be used after the event (photos, videos, TV, …). The visitor agrees that the pictures taken during the event can be used for any marketing purposes or commercial usage without any limitations of time and place as well as without any compensation.

12) Final clause

1. In the case of invalidity of certain parts of these terms, the validity of the rest is still given.
2. In regards to the sound intensity, WBProductionGmbH is not liable for any health damage caused.
3. The use of Austrian law only excluding the conflict rule is stated mutually.

Place of jurisdiction for company clients is in Klagenfurt and for consumers at the court in charge.

Responsible for the content of the website:
WB-Production GmbH
Villacher Straße 120
9710 Feistritz/Drau, AUSTRIA
Tel.: +43-4245-21637

/ Use of Data

General Data Protection Regulation

1. Explanation

We are very delighted that you have shown interest in our enterprise. Data protection is of a particularly high priority for the management of the WB Production Gmbh. The use of the Internet pages of the WB Production Gmbh is possible without any indication of personal data; however, if a data subject wants to use special enterprise services via our website, processing of personal data could become necessary. If the processing of personal data is necessary and there is no statutory basis for such processing, we generally obtain consent from the data subject.

The processing of personal data, such as the name, address, e-mail address, or telephone number of a data subject shall always be in line with the General Data Protection Regulation (GDPR), and following the country-specific data protection regulations applicable to the WB Production Gmbh. Using this data protection declaration, our enterprise would like to inform the general public of the nature, scope, and purpose of the personal data we collect, use and process. Furthermore, data subjects are informed, using this data protection declaration, of the rights to which they are entitled.

As the controller, the WB Production Gmbh has implemented numerous technical and organizational measures to ensure the most complete protection of personal data processed through this website. However, Internet-based data transmissions may in principle have security gaps, so absolute protection may not be guaranteed. For this reason, every data subject is free to transfer personal data to us via alternative means, e.g. by telephone.

2. Collection of general data and information

The data subject has the possibility to register on the website of the controller with the indication of personal data. Which personal data are transmitted to the controller is determined by the respective input mask used for the registration. The personal data entered by the data subject are collected and stored exclusively for internal use by the controller, and his purposes. The controller may request transfer to one or more processors (e.g. a parcel service) that also uses personal data for an internal purpose which is attributable to the controller.

Participants at events or other our provided services (such as workshops, competitions) require detailed information that is sent by electronic and post mail. 

By registering on the website of the controller, the IP address—assigned by the Internet service provider (ISP) and used by the data subject—date, and time of the registration are also stored. The storage of this data takes place against the background that this is the only way to prevent the misuse of our services, and, if necessary, to make it possible to investigate committed offenses. Insofar, the storage of this data is necessary to secure the controller. This data is not passed on to third parties unless there is a statutory obligation to pass on the data, or if the transfer serves the aim of criminal prosecution.

The registration of the data subject, with the voluntary indication of personal data, is intended to enable the controller to offer the data subject contents or services that may only be offered to registered users due to the nature of the matter in question. Registered persons are free to change the personal data specified during the registration at any time, or to have them completely deleted from the data stock of the controller.

The data controller shall, at any time, provide information upon request to each data subject as to what personal data are stored about the data subject. Besides, the data controller shall correct or erase personal data at the request or indication of the data subject, insofar as there are no statutory storage obligations. A Data Protection Officer particularly designated in this data protection declaration, as well as the entirety of the controller’s employees are available to the data subject in this respect as contact persons.

3. Cookies

The Internet pages of the WB Production Gmbh use cookies. Cookies are text files that are stored in a computer system via an Internet browser. Many Internet sites and servers use cookies. Many cookies contain a so-called cookie ID. A cookie ID is a unique identifier of the cookie. It consists of a character string through which Internet pages and servers can be assigned to the specific Internet browser in which the cookie was stored. This allows visited Internet sites and servers to differentiate the individual browser of the dats subject from other Internet browsers that contain other cookies. A specific Internet browser can be recognized and identified using the unique cookie ID. Through the use of cookies, the WB Production Gmbh can provide the users of this website with more user-friendly services that would not be possible without the cookie setting.

Using a cookie, the information and offers on our website can be optimized with the user in mind. Cookies allow us, as previously mentioned, to recognize our website users. The purpose of this recognition is to make it easier for users to utilize our website. The website user that uses cookies, e.g. does not have to enter access data each time the website is accessed, because this is taken over by the website, and the cookie is thus stored on the user's computer system. Another example is the cookie of a shopping cart in an online shop. The online store remembers the articles that a customer has placed in the virtual shopping cart via a cookie.

The data subject may, at any time, prevent the setting of cookies through our website using a corresponding setting of the Internet browser used, and may thus permanently deny the setting of cookies. Furthermore, already set cookies may be deleted at any time via an Internet browser or other software programs. This is possible in all popular Internet browsers. If the data subject deactivates the setting of cookies in the Internet browser used, not all functions of our website may be entirely usable.

4. Routine erasure and blocking of personal data

The data controller shall process and store the personal data of the data subject only for the period necessary to achieve the purpose of storage, or as far as this is granted by the European legislator or other legislators in laws or regulations to which the controller is subject to. If the storage purpose is not applicable, or if a storage period prescribed by the European legislator or another competent legislator expires, the personal data are routinely blocked or erased in accordance with legal requirements. Each data subject shall have the right granted by the European legislator to obtain from the controller the confirmation as to whether or not personal data concerning him or her are being processed. If a data subject wishes to avail himself of this right of confirmation, he or she may, at any time.

Each data subject shall have the right granted by the European legislator to obtain from the controller free information about his or her personal data stored at any time and a copy of this information. If one of the aforementioned reasons applies, and a data subject wishes to request the erasure of personal data stored by the WB Production Gmbh, he or she may at any time contact our Data Protection Officer or another employee of the controller.

5. Name and Address of the controller

Controller for the purposes of the General Data Protection Regulation (GDPR), other data protection laws applicable in Member states of the European Union and other provisions related to data protection is:

WB Production GmbH Villacher Strasse 120, 9710 Feistritz an der Drau, AUSTRIA, Tel: +43 (0)4245-21637

Villacher Strasse 120, 9710 Feistritz, AUSTRIA
Festival Location
Messezentrum (Convention Center)
St. Ruprechter Strasse, 9020 Klagenfurt, AUSTRIA

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